Terms of service
Terms of Service
Last updated: 21 May 2026
These Terms of Service apply to your use of the Just Pets Essentials website and online store. By visiting our website, browsing our products, or placing an order, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
About us
This website is operated by Just Pets Essentials. Throughout the site, the terms “we”, “us” and “our” refer to Just Pets Essentials.
Our store is powered by Shopify, which helps us provide our online store and related services.
Using our website
You agree to use our website only for lawful purposes.
You must not use our website to break any laws or regulations, provide false or misleading information, interfere with the security or operation of the website, copy or exploit any part of the website without permission, upload harmful code, or misuse our services in any way.
We may restrict or terminate access to our website if we believe these Terms have been breached.
Account information
You may be asked to provide certain information when using our website or placing an order, including your name, email address, billing address, shipping address, and payment details.
You agree that all information you provide is accurate, current, and complete.
You are responsible for keeping your account login details secure and for any activity under your account.
Products
We make every effort to display our products as accurately as possible. However, colours, sizing, and product appearance may vary slightly depending on your screen, device, and settings.
Product descriptions, prices, availability, and images may be updated or changed at any time without notice.
We reserve the right to limit quantities, discontinue products, or refuse sales where necessary.
Orders
When you place an order, you are making an offer to purchase products from Just Pets Essentials.
Your order is only accepted once we confirm it and process your payment. We reserve the right to refuse, cancel, or amend an order where necessary, including if there is an issue with stock, pricing, payment, fraud prevention, or incorrect information.
If we cancel or change an order, we will try to contact you using the details provided at checkout.
Products purchased from Just Pets Essentials are for personal use only and must not be purchased for resale without our written permission.
Prices and payment
All prices are shown on our website and may change without notice.
The final price, including any applicable taxes, shipping costs, or discounts, will be shown at checkout before you place your order.
You agree to provide accurate and up-to-date payment and billing information. By placing an order, you confirm that you are authorised to use the payment method provided.
Shipping and delivery
Delivery times shown on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by delivery companies, customs, incorrect shipping details, or events outside our control.
Please make sure your shipping address is correct before placing your order.
Returns and refunds
Returns and refunds are handled in line with our Refund Policy, which is available on our website.
Please review our Refund Policy before placing an order. If you have any questions, contact us at support@justpetsessentials.com.
Privacy
Your personal information is handled in line with our Privacy Policy, which is available on our website.
Our store is powered by Shopify, and Shopify may also process personal information as part of providing the store platform and related services.
Shopify
Just Pets Essentials is powered by Shopify. Shopify provides the technology that allows us to operate our online store.
Any purchases made through our website are made directly with Just Pets Essentials. Shopify is not responsible for the products sold by Just Pets Essentials or for any issue relating to your order.
Third-party links and tools
Our website may include links to third-party websites or tools. These are provided for convenience only.
We are not responsible for the content, accuracy, policies, security, or practices of any third-party websites or services.
Use of third-party tools or websites is at your own risk.
Intellectual property
All content on this website, including text, images, graphics, logos, product descriptions, designs, and layout, is owned by or licensed to Just Pets Essentials unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.
Reviews and feedback
If you send us feedback, reviews, suggestions, or other content, you confirm that you have the right to share it with us.
You agree that we may use, display, edit, or share your feedback for business, marketing, or service improvement purposes.
You must not submit content that is false, offensive, unlawful, harmful, or infringes the rights of another person or business.
Errors and inaccuracies
From time to time, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping costs, or delivery times.
We reserve the right to correct these errors, update information, or cancel orders where necessary.
Warranties and liability
We aim to provide a reliable and accurate website, but we cannot guarantee that the website will always be available, error-free, secure, or completely up to date.
To the fullest extent permitted by law, Just Pets Essentials is not liable for indirect, incidental, or consequential losses arising from your use of our website or products.
Nothing in these Terms limits any legal rights you may have as a customer.
Indemnity
You agree to hold Just Pets Essentials harmless from any claims, losses, damages, or costs arising from your breach of these Terms, misuse of our website, or violation of any law or third-party rights.
Changes to these Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated date.
Your continued use of our website after changes are posted means you accept the updated Terms.
Governing law
These Terms are governed by the laws of England and Wales, unless another law applies by legal requirement.
Contact information
If you have any questions about these Terms, please contact us at:
Email: support@justpetsessentials.com
Address: 1 Park View Terrace, Wadebridge, PL27 7PS, United Kingdom
Phone: 07964 808541