Shipping policy

Shipping Policy

Order processing

All orders are processed within 1 to 3 business days.

Orders are not processed or shipped on weekends or public holidays. During busy periods, processing times may be slightly longer.

Shipping to the United States

Standard shipping: FREE

Estimated delivery time: 4 to 15 business days

Shipping to the United Kingdom

Standard shipping: FREE

Estimated delivery time: 4 to 15 business days

Order tracking

Once your order has been shipped, you will receive a tracking number by email.

Please allow a little time for tracking information to update after your order has been dispatched.

P.O. Box addresses

We are unable to deliver to P.O. Box addresses.

Lost or delayed orders

If your order has not arrived within 20 business days of the estimated delivery date, please contact us at support@justpetsessentials.com and we will investigate this for you.

Duties and taxes

Any applicable customs duties, import taxes, or local charges are the responsibility of the recipient.

Contact us

If you have any questions about shipping, please contact us at:

support@justpetsessentials.com