Privacy policy
Privacy Policy
Last updated: 21 May 2026
Just Pets Essentials operates this website and online store. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, or use any of our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal information we collect
We may collect the following types of personal information:
Your name, billing address, shipping address, email address, and phone number
Payment and transaction details
Order history, including products viewed, added to cart, purchased, returned, or cancelled
Account details, such as your login information and preferences
Messages or information you send to us when contacting customer support
Device and usage information, such as your IP address, browser, device type, and how you interact with our website
How we collect your information
We may collect personal information:
Directly from you when you place an order, create an account, contact us, or use our website
Automatically through cookies and similar technologies
From Shopify and other service providers who help us operate our store
From third-party services, such as payment, shipping, analytics, and marketing providers
How we use your information
We use your personal information to:
Process and fulfil your orders
Take payments and prevent fraud
Arrange delivery and handle returns or refunds
Provide customer support
Manage your account
Improve our website, products, and services
Send order updates and service messages
Send marketing emails where you have agreed to receive them
Show relevant advertising, where permitted by law
Comply with legal obligations
Sharing your information
We may share your personal information with trusted third parties where necessary to run our business. This may include:
Shopify, which hosts and powers our online store
Payment processors
Delivery and fulfilment partners
IT, analytics, marketing, and customer support providers
Professional advisers, regulators, or legal authorities where required by law
We only share personal information where it is needed for a legitimate business, legal, or service-related purpose.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to help provide, protect, and improve the services used by our store.
You can read more about how Shopify handles personal information here:
https://privacy.shopify.com/en
Cookies and tracking
We use cookies and similar technologies to help our website work properly, understand how visitors use our site, improve the shopping experience, and support marketing and advertising.
You can control or disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.
Marketing communications
If you sign up to receive marketing from us, we may send you emails about products, offers, and store updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@justpetsessentials.com.
Even if you unsubscribe from marketing emails, we may still send important service emails about your orders or account.
- Data security
We take reasonable steps to protect your personal information. However, no website, payment system, or online service can be guaranteed to be completely secure.
Please avoid sending sensitive personal information to us through insecure channels.
How long we keep your information
We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes, and maintain business records.
Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information
Ask us to restrict or stop certain processing
Request a copy of your personal information
Opt out of certain marketing or targeted advertising activities
Withdraw consent where we rely on consent to process your information
To make a request, please contact us at support@justpetsessentials.com.
International transfers
Some of our service providers, including Shopify, may process or store personal information outside the country where you live.
Where required, appropriate safeguards are used to protect your personal information in line with applicable data protection laws.
Children’s privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
Third-party links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.
Please review their privacy policies before providing any personal information.
Complaints
If you have a concern about how we handle your personal information, please contact us first at support@justpetsessentials.com so we can try to resolve it.
Depending on where you live, you may also have the right to contact your local data protection authority.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Email: support@justpetsessentials.com
Address: 1 Park View Terrace, Wadebridge, ENG, PL27 7PS, GB